Once a guest-always a guest
In most businesses acquiring a new customer costs about ten times as much as maintaining a regular customer. This also applies to the hotel industry.
AMA Training helps you to leverage your guests’ preferences and experiences towards repeat business. Basically, an enthusiastic, satisfied customer is a loyal one.
Glass half full
Taking complaints seriously and resolving them quickly eliminates escalation. Indeed, in our experience a customer’s complaint is an opportunity to cultivate a customer for a lifetime.
We can train staff on how to navigate complaints appropriately.