Guests

Guests for Life

Once a guest-always a guest

In most businesses acquiring a new customer costs about ten times as much as maintaining a regular customer. This also applies to the hotel industry.

AMA Training helps you to leverage your guests’ preferences and experiences towards repeat business.  Basically, an enthusiastic, satisfied customer is a loyal one.

Customer Dissatisfaction

Glass half full

Taking complaints seriously and resolving them quickly eliminates escalation. Indeed, in our experience a customer’s complaint is an opportunity to cultivate a customer for a lifetime.

We can train staff on how to navigate complaints appropriately.