About AMA

Because unique problems always require special measures, our offers are formulated individually and only prepared after detailed discussion.
Advice and Support in:
  1. Re-openings
  2. Reorganization
  3. Optimization
  4. New leadership
  5. Changes in employee structure
  6. Efficient management/Work-Life balance for owners
  7. Tweaks and fine-tuning

The Guest Experience:

1. The whole experience, from beginning to the end
2. The personal touch
3. Guest loyalty
4. Happy customer

The Employee Experience:

  1. Staff commitment beginning with apprenticeship
  2. Profiling
  3. Motivation and satisfaction
  4. Work-Life balance


  1. Service expectations
  2. Mystery shopper

About AMA Training

Andrea Maria Aichinger is the owner of AMA Training.
She has been awarded the “Five Star Trainer Diploma” on several occasions, while employed at The Ritz Carlton Hotel Company.

Spanning 13 years and 3 countries to include Germany, USA and Spain, her vast experience and palatable passion for this industry will make her an immense asset to your team.

Her Motto:
Only if a guest has told all their friends about how wonderful their stay at our hotel has been, have I done my job properly.

Being on site and delivering quality consultation is a top priority for this native of Lower Bavaria. It is therefore imperative that action plans are based on individual analysis of each business, thereafter developed and implemented together with her client.

Adresse Bernreuther Str. 4a
91275 Auerbach in der Oberpfalz

Tel.: +49 1573 9028737

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Mit Liebe gemacht bei LabeL3

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