Quality
Service Quality
Your advertising sets expectations that must be met as a minimum standard. If you promise too much, without delivering, you will have disappointed guests.
Lost trust drives guests away and often leads to nasty comments on rating portals.
We can assess and advise you if your advertising and subsequent experience is the same or should they be revised and adapted.
Mystery Shopper
A sensible snoop
Even as the loving owner, you cannot see your own hotel through completely objective eyes.
Trimmed for professionalism, AMA Training perceives what remains hidden from you.
- Does the guest feel he is in an inviting environment?
- Is the reality a reflection of your website?
- Is the service efficient?
- Is the pricing reflective of your offer?
- Does the cleanliness meet the expectations?
